Wednesday, 14 May 2014

How Can a High End Predictive Dialer Enhance the Efficiency of Your Business?

Meeting the curious and snooping expectations of customers is a real challenge in this ever changing business world. While efficient services can double your business taking it to new heights, poor customer services can compel to shut down your business operations. In such a scenario, a predictive dialer comes as a huge relief that can help you manage your outbound calls becoming the cornerstone of your success. 

So, before we start counting the endless benefits of having a predictive dialer, let’s know what exactly it is and how it works. A predictive dialer is basically a computerized system that dials a list or batch of telephone numbers and connects to the call centre agents or sales professionals making calls. Using statistical algorithms, it aims to minimize the time that callers, often referred to as agents, spend waiting in between the conversations. Besides this, its purpose is also to minimize the incidences of someone answering the phone when no caller or agent is available. 

Working of a Predictive Dialer

A predictive dialer helps agents handle different calls in different manners. The dialer automatically leaves a message if a call is responded by an answering machine at the customer location but when the call is answered by a live responder (human), the dialer quickly transfers the call to the agent. It speeds up the dialling process and helps agents focus on the conversation with the clients. The software allows call centre agents to spend at least 50-57 minutes per hour conversing with the clients.

A predictive dialer is the ultimate choice for call centres offering customer support services, telemarketing and telesales services. it can also be used for fundraising campaigns.  

Benefits of a Predictive Dialer

In today’s fierce competition, when businesses are trying to deliver their best, a predictive dialer provides them with quick and well managed services offering them complete flexibility. Agents can focus on their job while leaving the rest on it. The software helps businesses in increasing their efficiency when it comes to customer support and telesales services.
Numerous companies, nowadays, offer predictive dialer software applications. It is a good idea to analyze your requirements and then choose the one that best suits your requirements and budget.  

1 comment:

  1. Bir hizmet ( SaaS ) olarak Yazılım bugün bilgi teknolojileri dönüştürüyor . Gartner , sahip olunan teslim ve bir veya daha fazla sağlayıcılar tarafından uzaktan yönetilen yazılımı "olarak SaaS tanımlar. Sağlayıcı bir ödeme için kullanım esasına göre veya kullanım ölçümleri dayalı bir abonelik olarak herhangi bir zamanda tüm sözleşmeli müşteriler tarafından bir -çok modelde tüketilen ortak kod ve veri tanımları bir kümesi temelinde yazılım sunar . İşte Bulut çağrı merkezi , Predictive Dialer , Sanal Çağrı Merkezi , Çağrı Merkezi Yazılımı ve Çağrı merkezi ve crm entegrasyon vardır.